Return & Exchange Policy
Here at MARCUS we pride ourselves in providing some of the best product you can find and ultimately want you to love your purchase. Sometimes things just don’t work out and we understand. MARCUS will gladly accept unworn, unwashed, unopened, damage free items within 14 days of receipt date. Products returned between 15 and 30 days of receipt will receive a store credit. All Jewelry, candles, candy, chocolate and undergarments are not eligible for return. Once your return is processed, a refund will be issued, less the shipping fee. Shipping charges are not refundable. Please allow 7-10 business days for the refund to post to your account. Requests to return merchandise received as a gift must be accompanied by a gift receipt.
At this time all SHOPMARCUS.COM purchases can only be returned via mail, we do not accept returns in-store for purchases made online.
We do not offer exchanges on SHOPMARCUS.COM at this time. You can return your eligible unwanted item for a refund and place a new order for the desired item/s. Items sell fast so we recommend placing the new order as soon as you can.
To Submit a return please visit our Returns Center, here and follow the prompts.