Return Policy – Shop Marcus

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Return Policy

IN-STORE PURCHASES 

Return & Exchange Policy 

At our MARCUS Stores we pride ourselves in offering some of the best product you can find and ultimately want you to love your purchase. Sometimes things just don't work out and we understand. MARCUS stores will gladly accept any unworn, unwashed, unopened, damage free items within 10 days of receipt date for exchange or store credit. All returns must be accompanied by a receipt. We do not offer monetary refunds for in-store purchases at this time.

 All Jewelry, candles, candy, chocolate and undergarments, discounted items are deemed final sale and are not eligible for return.

All gift purchases will be issued a gift receipt. 

For more information regarding In-store returns please visit our locations page and contact a store of your choice. 

 

ONLINE PURCHASES 

Return & Exchange Policy 

Here at SHOPMARCUS.COM we pride ourselves in providing some of the best product you can find and ultimately want you to love your purchase. Sometimes things just don’t work out and we understand. SHOPMARCUS.COM will gladly accept unworn, unwashed, unopened, damage free items within 14 days of receipt date for a refund. Products returned between 15 and 30 days of receipt will receive a store credit.

All Jewelry, candles, candy, chocolate and undergarments are deemed final sale and are not eligible for return. Once your return is processed, a refund will be issued, less the shipping fee. Shipping charges are not refundable. Please allow 7-10 business days for the refund to post to your account. Requests to return merchandise received as a gift must be accompanied by a gift receipt.

At this time all SHOPMARCUS.COM purchases can only be returned via mail, we do not accept returns in-store for purchases made online.

We do not offer exchanges on SHOPMARCUS.COM at this time. You can return your eligible unwanted item for a refund and place a new order for the desired item/s. Items sell fast so we recommend placing the new order as soon as you can

 

To Submit an online return please visit our Returns Center, here and follow the prompts.