CAREERS – Shop Marcus

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CAREERS

Social Fashionista Coordinator 

Overview: The MARCUS Social Fashionista Coordinator must be proficient in all social media channels, extremely passionate about fashion and creative styling, very sales driven and enjoy being part of a fast-paced retail store team. This position will continue to work to achieve individual and store sales goals through social media strategies and in store client development. This position will be responsible for the ownership of their designated MARCUS store’s social media marketing, including content creation, calendar planning, posting, engagement and reporting. The Social Fashionista Coordinator will report into the Social Fashionista Director and Store Manager.

Social Media Responsibilities:

  • Develop and implement with SFD a social media strategy across all social media channels ensuring the strategy aligns with the MLFG company and store goals to increase sales revenue, building client relationships and maximize client engagement
  • Responsible for photography and brand content curation for all platforms, including Instagram, Facebook, Twitter, Pinterest, YouTube and ShopMarcus.com.
  • Ownership of coordinating with the SFD the execution of content scheduling and posting across all platforms
  • Responsible for managing and responding to client inquires and requests received through social media platforms
  • Partner with SFD to execute a plan to become an industry leader and innovator in the social media space
  • Develop and build a network of clients and influencers who are passionate about the brand to continue to create awareness and strengthen the social media presence of the brand
  • Generate new ideas and platforms to engage the MLFG target audience through new technology and current social medial platforms
  • Maintain knowledge of industry trends relevant to retail, fashion, home, gift and all lifestyle product categories offered by MLFG
  • Demonstrate a strong understanding of ecommerce and client shopping preferences
  • Track and analyze social media strategy performance results with the management team

Store Selling and Operational Responsibilities:

  • Responsible for providing excellent customer service and assisting clients with their purchases
  • Generates sales by engaging with clients with superior service and personalized attention, captures client contact information for follow up and future appointments
  • Connects with clients after purchases to thank clients and further build client relationships
  • Maintains excellent product knowledge on all brands featured within the store
  • Works as a member of the team to achieve the daily store sales goal
  • Maintains store standards in regards to merchandise presentation, cleanliness and organization
  • Completes all store tasks in an efficient and timely manner
  • Operates the cash register and accurately performs all cash and credit cards transactions according to Company policy and procedure
  • Adheres to Company loss prevention procedures and guidelines

Skills:

  • Excellent customer service and selling skills
  • Proficient on all social media channels
  • Results driven and strong work ethic with a high sense of responsibility in an ever-changing environment
  • Creative styling, photography and social media presentation skills
  • Works well as a member of a retail store team
  • Demonstrates initiative and strong follow up skills
  • Multitasking and ability to prioritize frequently changing task list
  • Professionalism and the ability to maintain confidentiality of business information
  • Must be available to work weekends

Education and Work Experience:

  • Previous fashion experience and apparel experience required
  • 2 - 3 years of experience in retail sales preferred
  • 1 – 2 years previous social media experience required

Benefits:

  • Clothing Allowance
  • Employee Discount
  • Health Benefits
  • Career growth and valuable work experience with a new and expanding innovative fashion brand

EEO

Job Type: Full-time

Experience:

  • Fashion Styling: 2 years (Preferred)
  • Transaction: 1 year (Preferred)
  • Social Media Management: 2 years (Preferred)
  • Customer Service: 2 years (Preferred)
  • Procedure: 1 year (Preferred)

Client Services and Events Coordinator

Overview: The MARCUS Client Services Coordinator must be extremely passionate about fashion and building client relationships, very sales driven and enjoy being part of a fast-paced retail store team. This position will continue to work to achieve individual and store sales goals through client services and event strategies and in store client development. This position will be responsible for the ownership of their designated MARCUS store’s client services program. The Client Services Coordinator will report into the Vice-President of Ecommerce and Store Manager.

Client Service and Events Responsibilities:

  • Develop and implement with the Store Manager a client services strategy and data base to convert, build and create a loyal and repeat client base to maximize store revenue
  • Ensure business and sales objectives are achieved with store clientele program
  • Work with sales team on client data capture, client follow up etiquette and appointment scheduling to build client loyalty and retention
  • Partner with store and social management teams on client email and social media marketing campaigns representing the MARCUS brand image
  • Leads by example to demonstrate outstanding and personalized client service standards and fashion expertise during each client interaction
  • Maintain an active presence in the store to assist, motivate and train team in developing strong client relationships
  • Achieve above standard UPT goals during each client interaction
  • In partnership with the Store Manager, work to achieve monthly store goals through clientele program, store events and additional local marketing strategies
  • Responsible for the creation and execution of individual in store client shopping events and partnerships with external vendors in conjunction with management teams
  • Forms relationships with local community businesses to create unique and special in store client events
  • Measure and analyze sales performance metrics through client and event strategies and continually develop new and innovative strategies to build brand and client awareness and retention
  • Partner with in store team, social media team and corporate buying team to ensure all client service initiatives and events strategies align with the MARCUS and ML Fashion Group brand image

Store Selling and Operational Responsibilities:

  • Responsible for providing excellent customer service and assisting clients with their purchases
  • Generates sales by engaging with clients with superior service and personalized attention, captures client contact information for follow up and future appointments
  • Connects with clients after purchases to thank clients and further build client relationships
  • Maintains excellent product knowledge on all brands featured within the store
  • Works as a member of the team to achieve the daily store sales goal
  • Maintains store standards in regards to merchandise presentation, cleanliness and organization
  • Completes all store tasks in an efficient and timely manner
  • Operates the cash register and accurately performs all cash and credit cards transactions according to Company policy and procedure
  • Adheres to Company loss prevention procedures and guidelines

Skills:

  • Excellent customer service, selling and client relationship building skills
  • Strong verbal and written communication skills
  • Passion for fashion industry and driving sales through relationship building
  • Results driven and strong work ethic with a high sense of responsibility in an ever-changing environment
  • Works well as a member of a retail store team
  • Demonstrates initiative and strong follow up skills
  • Multitasking and ability to prioritize frequently changing task list
  • Professionalism and the ability to maintain confidentiality of business information
  • Proficiency with Microsoft Office software, including Word, Excel and PowerPoint
  • Must be available to work weekends

Previous Work Experience:

  • Previous fashion experience and apparel experience required
  • 2 - 3 years of experience in retail sales preferred
  • Previous CRM experience a plus

Benefits:

  • Employee Discount
  • Health Benefits
  • Career growth and valuable work experience with a new and expanding innovative fashion brand

EEO

Job Type: Full-time

Experience:

  • Fashion Styling: 2 years (Preferred)
  • Transaction: 1 year (Preferred)
  • Excel: 2 years (Preferred)
  • Customer Service: 1 year (Preferred)
  • Microsoft Office: 2 years (Preferred)